Some advice ages. Some of it compounds. What follows is the kind that tends to compound — organized by the moments that actually test you.
Asking for a Promotion
Approach it as a conversation, not a threat. Frame it around what you can learn and what you’re bringing in, and lean on the network you’ve built to help you succeed. Read the room first — understand the norms of your group so you don’t commit a faux pas.
Unexpected Moments That Shape a Career
Never say never. Someone from your past can change your trajectory in ways you can’t predict, so invest in how you introduce and present yourself. Ambition is welcome — as long as it’s paired with talent and a willingness to learn.
When Teammates Challenge You
Be receptive. Win hearts and minds rather than arguments, and bring people along with you instead of leaving them behind.
On Asking for Feedback
If you ask for it, be willing to receive it and to change. Stay open-minded. Anchor yourself in the collective good of the client, and try to understand others’ perspectives — not just what they think, but why they feel that way.
Handling Unexpected Client Challenges
Don’t just deliver a message — bring a plan, a point of view, and an answer.
Against Conventional Wisdom
Don’t only go up — go over. Be well-rounded but also go deep in a specific area. There is no bad role. A useful litmus test: if you feel uncomfortable at the beginning, you’re probably in the right role. Doing the same things makes change hard, so don’t get so locked into being “the expert” that you can’t move.
Making Tough Decisions When the Heat Is On
Fall back on your leadership style. Double down on questions, cover all angles, and treat listening as the most important move. Seek many viewpoints — especially from the people in the trenches, so they feel included. Trust others, take a break when you need one, and remember that many decisions are relationship-based.
Best Advice from an Unexpected Source
A wise man said: if you say you’re going to do something, do it. Ask yourself regularly — what did I promise my kids? What did I convey to my teammates? Do I sound like the person I say I am?
A Personal Habit or Boundary That Kept You Balanced
Balance is a myth — there are ups and downs. But when you take vacation, take it completely off. Sleep is non-negotiable. Prioritize your experience, never apologize for taking time off, and don’t wear nearly-lost PTO as a badge of honor.
One Piece of Advice to Your Younger Self
You will survive. Lean into your role. Keep your head down but your eyes wide open. Put time on your calendar for what matters — and reach out to people; it’s more gratifying than you expect.